Want to learn something new? My suggestion: Don’t ask ChatGPT. While tech leaders promote generative AI tools as your new, go-to source for information, my experience as a university librarian suggests otherwise. Generative AI tools often produce “hallucinations,” in the form of fabricated misinformation that convincingly mimics actual, factual truth.
The concept of AI “hallucinations” came to my attention not long after the launch of ChatGPT. Librarians at universities and colleges throughout the country began to share a puzzling trend: students were spending time fruitlessly searching for books and articles that simply didn’t exist. It was only after questioning that students revealed their source as ChatGPT. In the tech world, these fabrications are called “hallucinations,” a term borrowed from psychiatry to describe sensory systems that become temporarily distorted. In this context, the term implies generative AI has human cognition, but it emphatically does not. The fabrications are outputs of non-human algorithms that can misinform – and too often, do.
In April of 2023, a news headline read: ChatGPT is making up fake Guardian articles. The story began by describing a surprising incident. A reader had inquired about an article that couldn’t be found. The reporter couldn’t remember having written such an article, but it “certainly sounded like something they would have written.” Colleagues attempted to track it down, only to discover that no such article had been published. As librarians had learned just weeks prior, ChatGPT had fabricated an article citation, but this time the title was so believable that even the reporter couldn’t remember if they’d written it.
Since the release of ChatGPT two years ago, OpenAI’s valuation has soared to $157 billion, which might suggest that hallucinations are no longer a problem. However, you’d be wrong. Hallucinations are not a ‘problem’ but an integral “ feature ” of how ChatGPT, and other generative AI tools, work. According to Kristian Hammon, Professor and Director of the Center for Advancing Safety of Machine Intelligence, “hallucinations are not bugs; they’re a fundamental part” of how generative AI works. In an essay describing the hallucination problem, he concludes, “Our focus shouldn’t be on eliminating hallucinations but on providing language models with the most accurate and up-to-date information possible…staying as close to the truth as the data allows.”
Companies like OpenAI have been slow to educate the public about this issue. For example, OpenAI released its first ChatGPT guide for students only in November 2024, almost 24 months after ChatGPT launched. Rather than explaining hallucinations, the guide states simply, “Since language models can generate inaccurate information, always double-check your facts.” Educating the public about fabricated misinformation and how to discern AI fact from fiction has not been a priority for OpenAI.
Even experts have difficulty deciphering AI’s fabrications. A Stanford University professor recently apologized for using citations generated by ChatGPT in a November 1 court filing supporting a Minnesota law banning political deepfakes. The citation links went to nonexistent journal articles and incorrect authors. The professor’s use of these citations has called his expertise into question and opened the door to excluding his declaration from the court’s consideration. Interestingly, he was paid $600 an hour to write the filing, and he researches “lying and technology.”
Jean-Christophe Bélisle-Pipon, a health sciences professor at Simon Fraser University in British Columbia, warns that AI hallucinations can have “life-threatening consequences” in medicine. He points out, “The standard disclaimers provided by models like ChatGPT, which warn that ‘ChatGPT can make mistakes. Check important info,’ are insufficient safeguards in clinical settings.” He suggests training medical professionals to understand that AI content is not always reliable, even though it may sound convincing.
To be sure, AI doesn’t always hallucinate and humans also make mistakes. When I explain the issue of AI hallucinations and the need for public education to students and friends, a common response is, “But, humans make mistakes, too.” That’s true–but we’re well-aware of human fallibility. That same awareness doesn’t extend to content created by AI tools like ChatGPT. Instead, humans have a well-documented tendency to believe automated tools, a phenomenon known as automation bias. The misinformation coming from AI tools is especially dangerous because it is less likely to be questioned. As Emily Bender, a professor of computational linguistics, summarized, “a system that is right 95% of the time is arguably more dangerous than one that is right 50% of the time. People will be more likely to trust the output, and likely less able to fact check the 5%”.
Anyone using ChatGPT or other AI tools needs to understand that fabricated misinformation, “hallucinations”, are a problem. Beyond a simple technical glitch, hallucinations pose real dangers, from academic missteps to life-threatening medical errors. Fabricated misinformation is just one of the many challenges of living in an AI-infused world.
We have an ethical responsibility to teach students not only how to use AI but also how to critically evaluate AI inputs, processes, and outputs. Educational institutions have the opportunity and the obligation to create courses and initiatives that prepare students to confront the ethical challenges posed by AI, that is why we are currently developing a Center for AI Literacy and Ethics at Oregon State University. It is imperative that educational institutions, not corporations, lead the charge in educating our students about the ethical dimensions and critical use of AI.
Laurie Bridges is an instruction librarian and professor at Oregon State University. She recently taught “Generative AI and Society,” an OSU Honors College colloquium focused on AI literacy and ethics. Laurie Bridges is a Public Voices Fellow of the Op-Ed Project.
Samantha Shepherd, a child care director in Savannah, Georgia, and a single mom of two girls, said rising gas prices are affecting families at her center, including one mother who may not be able to take her children to school. (Courtesy of Samantha Shepherd)
