Fitch is president and CEO of the Congressional Management Foundation and a former congressional staffer.
There is probably no more important concept in the compact between elected officials and those who elect them than accountability. One of the founding principles of American democracy is that members of Congress are ultimately accountable to their constituents, both politically and morally. Most members of Congress get this, but how they demonstrate and implement that concept varies. The two winners of the Congressional Management Foundation’s Democracy Award for Constituent Accountability and Accessibility clearly understand and excel at this concept.
The office of Rep. Gus Bilirakis (R-Fla.) seems to genuinely believe the best ideas come from those he serves and as such has embedded policies and practices throughout his office to maximize constituent engagement. The office has cultivated a culture of excellence and continuous improvement that is supported by formal procedures. The team actively seeks opportunities to translate constituent problems into legislative solutions. They also seek ways to demonstrate accountability by integrating constituent ideas and concerns into their letters to congressional colleagues and testimony at legislative hearings, as well as formal legislation.
The congressman’s voting record is displayed on his website and the rationale for each vote is explained in his weekly newsletter. He held approximately 100 in-person or tele-town hall meetings in 2023. Bilirakis hosts one tele-townhall each month during which he calls 100,000 constituents in the district, offering them an opportunity to hear from him directly.
Bilirakis has won Democracy Awards in three categories — two this year, which kind of makes him the Robert Redford of the Democracy Awards.
The Democratic winner for accountability and accessibility is Rep. Ayanna Pressley (D-MA). She and her staff aim to practice “cooperative governing” and “keeping those closest to the pain closest to the power.” This model of governing informs every interaction that the office has with constituents. Pressley leverages every congressional tool available to communicate important updates to her constituents, including a periodical newsletter with updates on her legislative work and upcoming events, and using social media platforms and press interviews to share federal resources.
The office ensures that videos are captioned and photos include alt-text for constituents with hearing and visual impairments, and it is standard practice to use translation options for public community events. In 2023, Pressley held four in-person town halls, quarterly traditional telephone town halls, and at least 50 virtual town halls, roundtables or community meetings. Her office was also one of the first to use direct-to-camera videos and engaging social media graphics to update constituents on legislation, provide resources and solicit feedback.
In addition, all staff are trained on how to identify casework challenges or incoming letters that could be addressed through longer-term legislation, amendments or appropriations requests. Finally, the office has inculcated in the staff a mentality to look for and create access to constituents where barriers could exist. This includes language barriers, physical accessibility issues and even providing child care services at events so parents can attend.
Many members of Congress use some of these methods to demonstrate accountability and accessibility to their constituents. Yet it is the comprehensive combination of many strategies that sets the Bilirakis and Pressley offices apart from their colleagues. Each office has clearly cultivated a culture of openness that is usually met by surprise from a constituent. Americans have become so cynical about Congress that when they get a phone call returned, or are invited to a telephone town hall meeting, they’re shocked. One participant in a telephone town hall meeting said, “It actually made me feel like I had a voice in government.”
These are the types of strategies that more politicians must employ if we are going to strengthen our democratic institutions.
Americans across the political spectrum have continued to ask about the late financier and convicted sex offender Jeffrey Epstein’s connections among the political elite. (Angela Weiss/AFP)
A view of the U.S. Capitol in Washington, D.C., on June 25, 2026. President Donald Trump jolted Republicans during a fiery appearance at the U.S. Capitol on Wednesday, scrapping a housing bill signing ceremony and clashing behind closed doors with a party rebel who challenged him over the Iran war. Trump had been expected to sign the bipartisan housing.
Only Trump doesn’t care about housing
It was August 15, 2024. Then candidate Donald Trump stepped out of his Bedminster, New Jersey, golf club’s columned clubhouse to a gaggle of reporters. He was flanked by tables of groceries and signs showing the rising cost of food. Also on one of the tables was a dollhouse, meant to represent the equally alarming rise in housing prices.
It was a speech about the economy, the single most important issue of the 2024 election cycle, full of promises that went right to the heart of Americans’ anxieties. While former President Joe Biden and then Vice President Kamala Harris were contorting themselves to posture a good economy that just needed more time to recover from the pandemic, Trump was preying on voters’ very real fears of unaffordable gas, groceries, and homes. It was obviously a winning message.
In that speech, Trump promised, “We’re going to open up tracts of federal land for housing construction. We desperately need housing for people who can’t afford what’s going on now.”
As of mid-2023, there had been a housing shortage of nearly four million homes, according to the National Association of Realtors. Americans all over the country were either priced out of buying new homes due to low inventory, trapped in their existing homes by sky-high mortgage rates, or facing exorbitant rent hikes thanks to corporate investors buying up rental properties. Americans needed help, and Trump promised it.
Cut to March of 2026, when Trump reportedly told House Speaker Mike Johnson, “No one gives a sh*t about housing.”
That kind of thinking may explain why Trump this week suddenly announced he was canceling a signing ceremony for the bipartisan “21st Century ROAD to Housing Act,” a housing bill co-sponsored by Sens. Elizabeth Warren and Tim Scott that passed the House 358-32 and was approved in the Senate on Monday.
Trump instead demanded Congress pass the SAVE America Act, his controversial election grievance bill that doesn’t have enough Republican support to get passed in the Senate.
It’s just the latest in a line of policy self-owns where Trump has seemingly intentionally made life more difficult for Republicans hoping to keep their majority. Despite midterm elections occurring in the midst of a blistering economy and an unpopular war, they were surely hoping the housing bill would give them something — anything — to brag about when they returned home to their districts.
And very much to the contrary, Americans do give a sh*t about housing. According to a recent survey by the Bipartisan Policy Center, a whopping 79% say the cost of housing is extremely or very important to them. Eighty-three percent say Congress should take action on the issue — like it just did. Eighty-nine percent say the House and Senate need to work together to pass affordable housing legislation — like they just did. And 63% say they would be more likely to vote for a lawmaker if they helped pass legislation to build more affordable homes and lower housing costs — like they just did.
There aren’t many issues that unite Americans like housing does, and very few bipartisan policy wins Congress can point to, and yet, Trump is holding that bill hostage in order to get his pet project — which doesn’t even have the support of his own party — pushed through.
If you’re trying to make sense of something so nonsensical, as I’m sure many Republican lawmakers are, it’s certainly sad but not actually all that complicated. Trump said what he needed to get reelected and then promptly abandoned his promises in order to pursue his own self-interests, even if those interests are bad for Republicans and bad for voters.
That’s just the kind of guy he is.
S.E. Cupp is the host of "S.E. Cupp Unfiltered" on CNN.