Robinson is the principal of Robinson Consulting Group and a participant in the Columbus Foundation cohort engaging with the Columbus' Community Dialogue Policing initiative.
Corporate leaders, at least those who are successful, are always seeking ways to improve their businesses. Those seeking to improve social and civic leaders should take a page from corporate executive, particularly those who practice Lean Six Sigma.
LSS merges the efficiency-focused Lean principles developed by Toyota in the 1940s with the quality-centric Six Sigma strategies introduced by Motorola in the 1980s. This combination aims to eliminate non-value-adding activities in production processes. A key tool in this discipline is Kaizen, a Japanese concept meaning "change for the better," or continuous improvement. Rooted in the principle of small, incremental changes leading to significant improvements over time, Kaizen is instrumental in enhancing productivity and quality.
Typically, business leaders enable subject matter experts to engage in week-long workshops, fostering collaboration to develop process changes that yield cost savings or time efficiencies. Emphasizing teamwork, personal discipline and morale, Kaizen also advocates for quality circles and proactive improvement suggestions.
I am a firm believer in the broader applications of Kaizen, seeing great potential for its principles to be adopted by citizen engineers, extending its impact beyond the corporate world.
The need for citizen engineers is becoming increasingly important in our society. These individuals leverage their technical skills to address social and civic issues, bridging the gap and adapting to societal challenges. Citizen engineers embody the "people power" vital to democratic infrastructure and social uplift. Citizen engineers, equipped with conceptual practices found in Kaizen, can become helpful in effecting change in our nation and beyond. World-class corporations understand that a continuous improvement culture is necessary to contend with new competitors, innovations, disruptions and disruptors. Perhaps it is time that we apply this approach beyond distribution centers and back office functions to communities seeking to design a better future.
The application of Kaizen by citizen engineers for social innovation is rooted in the belief that all areas of life can improve. While Kaizen, in a corporate setting, targets productivity and efficiency, its application in social innovation aims to improve the quality of life in community development and enhance structures. For instance, they can address the challenges of sustainable urban development through the collaboration of entities that often gather together. By applying Kaizen, engineers gradually improve waste management systems, transportation, and energy usage, leading to greener cities.
Additionally, Kaizen could aid in strengthening education systems. Citizen engineers can implement technological solutions to enhance the learning environment incrementally. They can create interactive learning tools, develop systems for efficient knowledge transfer, or even design infrastructure that promotes learning. Over time, these minor improvements can significantly transform the education landscape.
I share in the optimism and power of Kaizen to tackle social inequalities. Citizen engineers can develop and implement solutions that gradually reduce disparities in health care, income and social services, from creating affordable medical devices to developing platforms for job opportunities.
However, Kaizen for social innovation has its challenges. It requires a shift in mindset from quick, radical changes to incremental, continuous improvement. The perspective shift demands patience, commitment, a long-term view of success and most importantly, sustainability. Furthermore, it necessitates understanding of societal issues and the community's involvement in the change process.
An important thread to any successful facilitator of a Kaizen is the spirit of curiosity and effective questioning. It unlocks information and awareness needed for authentic connection. Citizen engineers ought to be adequately trained and supported in using Kaizen with a people-first approach. They need to understand the Kaizen philosophy and methodology and how to apply it in a societal context. They should be encouraged to collaborate with communities, local governments and nonprofit organizations to identify areas that require improvement and implement relevant solutions. The goal is to be a catalyst for the change, simultaneously allowing those organizations to create and own the outcomes that were created.
Kaizen aligns with the ethos of “people power,” empowering individuals to effect change in their communities through continuous, incremental improvements. While it presents particular challenges, citizen engineers can use the Kaizen methodology to contribute significantly to civic and social society with the proper support and experiential environment.
An emergent application of Kaizen to social enterprise can be found in a cohort of community leaders and the Columbus Police Department. CPD's Community Dialogue Policing aims to foster better relationships between police and community members, focusing on open dialogue, understanding and mutual respect. The aim is that, over time, earnest dialogue, deep engagement and cooperative design will lead to incremental, consistent improvements, resulting in a positive shift in community-police relations, thus mirroring Kaizen's ethos of continuous improvement.
The future of social innovation lies in the hands of citizen engineers, a hybrid of two skill sets that have application in a multiplicity of arenas. “ The Medici Effect ” by Frans Johansson makes the argument that key innovations that have impacted our world arose as a result of interconnecting concepts, ideas and products. This cross-pollination of Kaizen framework and cultural awareness could be the answer for sustaining the change that our communities need. With the Kaizen methodology, citizen engineers can take these small steps over time to create a better community, nation and world for all.
Americans across the political spectrum have continued to ask about the late financier and convicted sex offender Jeffrey Epstein’s connections among the political elite. (Angela Weiss/AFP)
Democratic U.S. Senate candidate Graham Platner speaks to voters at a town hall at the Elks Lodge 188 on June 7, 2026, in Portland, Maine.
McConnell and Platner both feel entitled
The two men could not be more different. One, a Republican, octogenarian, seven-term Southern senator, the other a progressive, millennial Maine oysterman who’s never spent a day in elected office.
But Mitch McConnell, the senior senator from Kentucky who’s been MIA for the past few weeks and Graham Platner, the Maine Senate candidate who’s facing calls to drop out of his race against Sen. Susan Collins, apparently do have something in common: an outsized sense of entitlement.
McConnell, who is 84 and not running for reelection, has been hospitalized for three weeks, and yet we still don’t fully know what he was admitted for or what his condition is. Per CNN, “his office has not disclosed a medical reason for the hospitalization or provided specifics on his health status beyond saying last week that he ‘continues to improve’ and ‘is working closely with his staff on Kentucky and Senate matters.’ ”
While several legislators have said they’ve talked to him and insist he sounds strong, others have said they are completely in the dark. One MAGA influencer, Laura Loomer, posted ”High level source close to the White House tells me ‘Mitch McConnell is officially brain dead. He’s not coming back.’ ”
Meanwhile, up in Maine, Platner has been artfully dodging calls from his own party to drop out of his race after several allegations of misconduct from women, including a sexual assault allegation from a former girlfriend, came to light. While Platner, who has managed to survive a Nazi-tattoo scandal, a sexting scandal, and several old tweets scandals, denies the allegations, he has not quit.
High-profile Democrats including Sens. Bernie Sanders and Chuck Schumer, the latter of whom had unsuccessfully hand-selected Maine Gov. Janet Mills to face Collins instead of Platner, have urged Platner to drop out, while other Dems have accused him of trying to influence the picking of his replacement.
Maine Democratic Party Executive Director Devon Murphy-Anderson released a statement Tuesday, which said in part:
“Unfortunately, Graham Platner’s team has repeatedly reached out to us in an attempt to put their thumb on the scale of what this process looks like. We have repeatedly reiterated to Graham Platner’s team that they have no role in determining our next Democratic nominee for the U.S. Senate nor in determining what this process looks like.”
Both incidents show a deep lack of accountability to voters, who in one case deserve to know whether their senator is capable of performing his duties, and in another deserve a candidate who isn’t being accused of crimes, bigotry and deception.
The offensive and odious entitlement of both McConnell and Platner stands out not because it is particularly unique among today’s political class. Tom Kean, the New Jersey GOP congressman, missed more than 100 votes, only sharing after a three-month mystery absence that he was dealing with depression.
Former President Joe Biden’s Defense Secretary Lloyd Austin failed to disclose a hospitalization for prostate cancer surgery, flouting the established rules for Cabinet members and senior U.S. officials.
From Biden’s insistence on running for reelection despite his obvious cognitive and political weaknesses to Trump’s brazen flouting of laws and norms, few politicians seem to appreciate that their public service job comes with responsibilities to constituents, including transparency and honesty.
But both parties increasingly justify the chicanery, because the stakes of winning elections and keeping power are simply too high. But that’s no excuse. If we’ve learned anything over the past decade, it’s that character and accountability do, in fact, matter. And when we, the voters, stop caring about it, well, so do they.
S.E. Cupp is the host of "S.E. Cupp Unfiltered" on CNN.