The Congressional Management Foundation's Democracy Awards recognize congressional offices that demonstrate excellence in public service. While the headlines often focus on conflict, this year's winners remind us that strong leadership, thoughtful management, and a commitment to continuous improvement strengthen both Congress and the constituents it serves
Constituent service remains one of Congress's core functions, and this year's winners of the Best of Constituent Service Award demonstrate that excellence requires exceptional organizations and internal infrastructure. For example, Senator Adam Schiff's office (D-CA) streamlined processes by creating online forms for casework authorization and privacy releases. This system allows constituents to submit requests in minutes, streamlining a process that traditionally required extensive time and resources, resulting in more efficient casework intake
Meaningful communication is essential to building trust between Members of Congress and the people they represent. This year's winners of the Best of Constituent Correspondence & Engagement Award found innovative ways to strengthen those connections. Representative Mike Flood’s office (R-NE) strategically organizes mobile office hours throughout the district each quarter and ensures concerns raised there are routed to the appropriate staff within 24 hours.
For many constituents, a visit to the Capitol is their most personal interaction with Congress, and this year’s winners of the Best of Constituent Experience in D.C. Award demonstrate how thoughtful planning can make those moments meaningful. For instance, Representative Val Hoyle's office (D-OR) turns constituent visits into memorable events through Member-led evening Capitol tours that begin with a reception-style gathering in the office, featuring home-state food and beverage products, and conclude on the House floor.
Innovation is most valuable when it helps congressional offices better serve their constituents, and this year's winners of the Best of Innovation & Modernization Award showed that modernization is most powerful when it solves practical problems. For example, Representative August Pfluger's office (R-TX) developed the "Pfluger Bot," an AI-powered tool integrated with their internal communication system that automatically categorizes incoming constituent correspondence and routes it appropriately. This technology frees staff to spend more time on constituent work.
At a time when partisan divisions undermine internal collaboration and progress, this year's winners of the Best of Bipartisan Collaboration Award demonstrate the value of sustained relationship-building across political lines. Representative Lucy McBath (D-GA) provides a clear example of such work by participating in a bipartisan prayer group as an avenue to develop meaningful working relationships with colleagues from the opposite party.
The strongest congressional offices are often distinguished by their internal dynamics, and the Excellence in Congressional Management Award recognizes offices that foster effective leadership, strong organizational practices, and a culture of accountability. Representative Ashley Hinson's office (R-IA) promotes transparency and accountability through weekly team-wide reports detailing constituent service metrics, legislative activity, communications performance, and office accomplishments.
The Chief of Staff of the Year Award honors the steady leaders behind every successful congressional office. Chiefs build teams, mentor staff, solve problems before they become crises, and create the culture that allows offices to thrive. While their work is rarely visible to the public, its impact is felt every day by Members, staff, and constituents.
This year's winners tell an encouraging story about Congress. Excellence is built through thoughtful leadership, dedicated public servants, strong organizational structures, and a shared commitment to improving the way congressional offices serve their constituents. These offices remind us that while the challenges facing Congress are enormous, extraordinary work is taking place every day to strengthen the First Branch.
The winners of the 2026 Democracy Awards include:
Best of U.S. Senate Constituent Service
- Senator Ashley Moody (R-FL)
- Senator Adam Schiff (D-CA)
Best of U.S. House Constituent Service
- Representative Kevin Kiley (I-CA)
- Representative Sarah McBride (D-DE)
Best of Constituent Correspondence & Outreach
- Representative Mike Flood (R-NE)
- Senator Jeff Merkley (D-OR)
Best Constituent Experience in D.C.
- Senator James Lankford (R-OK)
- Representative Val Hoyle (D-OR)
Best of Innovation & Modernization
- Representative August Pfluger (R-TX)
- Representative Seth Moulton (D-MA)
Best of Bipartisan Collaboration
- Representative French Hill (R-AR)
- Representative Lucy McBath (D-GA)
Excellence in Congressional Management
- Representative Ashley Hinson (R-IA)
- Representative Greg Stanton (D-AZ)
Chief of Staff of the Year
- Toni-Marie Higgins | Office of Senator John Boozman (R-AR)
- Mike Henry | Office of Senator Tim Kaine (D-VA)
- Elizabeth Amster | Office of Representative Jake Auchincloss (D-MA)
- John Byers | Office of Representative August Pfluger (R-TX)
David Nevins is the publisher of The Fulcrum and co-founder and board chairman of the Bridge Alliance Education Fund.
Democratic U.S. Senate candidate Graham Platner speaks to voters at a town hall at the Elks Lodge 188 on June 7, 2026, in Portland, Maine.
McConnell and Platner both feel entitled
The two men could not be more different. One, a Republican, octogenarian, seven-term Southern senator, the other a progressive, millennial Maine oysterman who’s never spent a day in elected office.
But Mitch McConnell, the senior senator from Kentucky who’s been MIA for the past few weeks and Graham Platner, the Maine Senate candidate who’s facing calls to drop out of his race against Sen. Susan Collins, apparently do have something in common: an outsized sense of entitlement.
McConnell, who is 84 and not running for reelection, has been hospitalized for three weeks, and yet we still don’t fully know what he was admitted for or what his condition is. Per CNN, “his office has not disclosed a medical reason for the hospitalization or provided specifics on his health status beyond saying last week that he ‘continues to improve’ and ‘is working closely with his staff on Kentucky and Senate matters.’ ”
While several legislators have said they’ve talked to him and insist he sounds strong, others have said they are completely in the dark. One MAGA influencer, Laura Loomer, posted ”High level source close to the White House tells me ‘Mitch McConnell is officially brain dead. He’s not coming back.’ ”
Meanwhile, up in Maine, Platner has been artfully dodging calls from his own party to drop out of his race after several allegations of misconduct from women, including a sexual assault allegation from a former girlfriend, came to light. While Platner, who has managed to survive a Nazi-tattoo scandal, a sexting scandal, and several old tweets scandals, denies the allegations, he has not quit.
High-profile Democrats including Sens. Bernie Sanders and Chuck Schumer, the latter of whom had unsuccessfully hand-selected Maine Gov. Janet Mills to face Collins instead of Platner, have urged Platner to drop out, while other Dems have accused him of trying to influence the picking of his replacement.
Maine Democratic Party Executive Director Devon Murphy-Anderson released a statement Tuesday, which said in part:
“Unfortunately, Graham Platner’s team has repeatedly reached out to us in an attempt to put their thumb on the scale of what this process looks like. We have repeatedly reiterated to Graham Platner’s team that they have no role in determining our next Democratic nominee for the U.S. Senate nor in determining what this process looks like.”
Both incidents show a deep lack of accountability to voters, who in one case deserve to know whether their senator is capable of performing his duties, and in another deserve a candidate who isn’t being accused of crimes, bigotry and deception.
The offensive and odious entitlement of both McConnell and Platner stands out not because it is particularly unique among today’s political class. Tom Kean, the New Jersey GOP congressman, missed more than 100 votes, only sharing after a three-month mystery absence that he was dealing with depression.
Former President Joe Biden’s Defense Secretary Lloyd Austin failed to disclose a hospitalization for prostate cancer surgery, flouting the established rules for Cabinet members and senior U.S. officials.
From Biden’s insistence on running for reelection despite his obvious cognitive and political weaknesses to Trump’s brazen flouting of laws and norms, few politicians seem to appreciate that their public service job comes with responsibilities to constituents, including transparency and honesty.
But both parties increasingly justify the chicanery, because the stakes of winning elections and keeping power are simply too high. But that’s no excuse. If we’ve learned anything over the past decade, it’s that character and accountability do, in fact, matter. And when we, the voters, stop caring about it, well, so do they.
S.E. Cupp is the host of "S.E. Cupp Unfiltered" on CNN.